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Shipping policy

Shipping Policy

Thank you for shopping at Lirika Matoshi.
This Shipping Policy outlines how we handle order processing, shipping, and delivery.

Shipping Carrier

All orders are shipped exclusively with DHL Express, a trusted global courier offering fast and secure delivery.
Once your order has been dispatched, you will receive an email with your DHL tracking number so you can monitor your shipment in real time.

Processing Time

Each order is carefully processed and packed at our atelier in Kosovo.
Please allow approximately 2 weeks for order processing and preparation before shipment.
Processing times may vary slightly during peak seasons or product launches.

Delivery Time

Once shipped, DHL Express delivers within approximately 3 - 5 business days to most international destinations.
Delivery times may vary based on your location, customs clearance procedures, and courier routing.

Shipping Origin

All orders are shipped from Kosovo.

Customs Duties and Taxes

When placing an international order, please note:

  • Customers are responsible for all customs duties, import taxes, and related fees imposed by their country’s customs authority.

  • These charges are not included in your order total and may be collected by DHL before delivery.

  • If duties or taxes remain unpaid and the package is returned to us, a 15% restocking fee will apply to the product value.

  • Original shipping and customs costs are non-refundable.

Unclaimed or Returned Packages

If a shipment is returned to us due to non-payment of customs fees, incorrect address, or failure to collect the package, the order will be refunded minus the 15% restocking fee and all related shipping costs.

Address Accuracy

Please ensure all shipping information (address, phone number, postal code) is entered correctly at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete address information.

If you realize an error in your shipping details after placing your order, contact us immediately at info@lirikamatoshi.com.
Once a package has been shipped, we are unable to change the address.

Lost or Damaged Shipments

If your package is delayed, lost, or damaged during transit, please contact DHL Express directly using your tracking number.
If further assistance is needed, our team can help initiate a claim with DHL.

Contact Information

For shipping inquiries, please contact:
📩 info@lirikamatoshi.com