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FAQs & Contact

LIRIKA MATOSHI

Client Care

Find helpful information about shipping, returns, orders, customization and general customer support.

Returns & Exchanges returns@lirikamatoshi.com
General Inquiries info@lirikamatoshi.com
Frequently Asked Questions

How can we help?

01

How long does shipping take?

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All orders are produced and processed within 1–3 weeks.

Once your order has been fulfilled, shipping may take up to 5 additional business days.

Express Shipping is available at checkout.

02

What is your return policy?

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We accept returns within 7 days from the fulfillment date for eligible items.

Returned items must be in their original, unworn condition with all original tags attached.

Custom measurement orders are final sale and non-returnable.

To begin a return, please contact returns@lirikamatoshi.com .

03

What if I need my order by a specific date?

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If you have a specific deadline, please contact our team before placing your order whenever possible.

If you have already ordered, include your order number and the date you need your item by.

If you have not yet placed an order, include the style, color, size and required date when contacting us.

04

Can I cancel my order?

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If you need assistance with an existing order, please contact our team as soon as possible.

Order changes or cancellations cannot be guaranteed once production or processing has begun.

Contact info@lirikamatoshi.com for assistance.

05

Do you offer custom sizing or customization?

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Custom measurement options may be available for selected designs.

For customization or sizing assistance, please contact info@lirikamatoshi.com before placing your order.

Please note that custom measurement orders are final sale and non-returnable.

06

How do I choose the right size?

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Please refer to our Size Guide before placing your order.

Compare your measurements with the corresponding size chart and use our measurement guide for additional assistance.

If you are unsure about sizing, we recommend contacting our team before completing your purchase.

07

What should I include when contacting your team?

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For an existing order, please include your order number and the email address used at checkout.

For sizing or customization inquiries, include the product name, preferred color, size and any relevant measurements or deadlines.

08

How can I contact Lirika Matoshi?

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For return and exchange inquiries: returns@lirikamatoshi.com

For all other inquiries: info@lirikamatoshi.com